Terms and conditions

100% Satisfaction Guarantee

• Since 1993, every purchase made from The Blind Factory is backed by our exclusive 100% Satisfaction Guarantee.  Here at The Blind Factory, we don't sell anything but first quality merchandise and we want you to be absolutely satisfied.  That is why we back every purchase with our 100% Satisfaction Guarantee.

  If you are not absolutely delighted with your purchase for any reason, we will do everything in our power to satisfy you.  If The Blind Factory is not able to satisfy the situation, we will issue you an RGA to return the merchandise and refund your order in the form of a lifetime credit redeemable at The Blind Factory.

  Please note all of our products are made to order and therefore, our measuring, installation, and color disclaimer must be adhered to.  Color swatches of the product must be obtained prior to ordering to be eligible for our exclusive 100% Satisfaction Guarantee. Blinds, shades & shutters ordered beyond our recommended size limitations are returnable for shipping damage and/or initial defects only. Returns will not be accepted without prior authorization and must be shipped to TheBlindFactory.com in original packaging and condition and within 15 days of receipt. Return shipping charges are the responsibility of the customer and are not refundable.

  When shopping other online stores or local retailers, be careful of dealers that say "all sales are final".  These retailers have little reason to sell the quality products that you deserve.! Place your order only were your 100% Satisfaction is guaranteed...  only at The Blind Factory!

Specification Changes / Product Updates

• Since all products are custom made to the highest standards possible, product changes and updates occur often.  Additionally, issues involving materials and vendor supply make changes occur beyond our control.  Because of this reason, we highly recommend ordering all blinds, shades, and shutters which require a reasonable match at the same time.  Even when ordering at one time, variations from blind to blind, especially, when ordering different colors and / or different sizes, may occur. Natural wood, fabric, metal, and PVC products will vary in color over time.  All products have dye lot variations although we work hard to control product quality and minimize differences.  To minimize color differences, along with other product differences, please order products at the same time, within the same order. Stains / paints / materials may appear lighter and colors may not be accurate and textures may not be properly visualized as a result of Internet & computer inaccuracies. When you accept & place an order, you are accepting the limitations inherent in not using other visual aids, like catalog or other swatches – which you can obtain by contacting us before you order. Your completion of an order constitutes your waver of any claim you may have due to dissatisfaction with the product colors, textures, stains & grains. Note that although every attempt is made to most closely match colors of the same product on the same order, we in no way guarantee any type of match from order to order. Because your product is custom made, it cannot be cancelled or returned once it is in production.

Shipping Estimates

• Estimated shipping dates are dependant on availability of materials and are subject to change without notice. Dates given are for the date items are estimated to ship and not the date items are estimated to arrive at your destination.  We will attempt to contact you as soon as possible in the case of a backorder / delay although backorder information is not always available.

• All items are custom made and / or shipped to your specifications Warranted items with defects in either materials or workmanship and are available to be repaired or exchanged at the discretion of the manufacturer only. Warranty exchanges or repairs must be shipped with a Return Goods Authorization Number (RGA) which must be attained before items are shipped to the manufacturer. Items will not be accepted by any manufacturer without an RGA number. RGA may be attained by e-mailing us.

• Due to many factors, we cannot guarantee that the colors displayed on the website will exactly match the color of the blind. There are many variables which can change the color you see as you view our site. Computer monitors display up to millions of colors and the human eye can only decipher a very small fraction of those colors. And within that small fraction, we all see them differently. In addition, people's monitor settings may influence how colors are displayed.  Computer monitors have inherent limitations, and electronically reproducing color on the Internet is imprecise. Therefore, we cannot assure you that what you see accurately portrays the color. We have gone to great lengths to portray colors as accurately as possible. If you would like to see actual colors, please request swatches from our Web site from the samples link on our homepage.  Natural wood, fabric, metal, and PVC products will vary in color over time.  All products have dye lot variations although we work hard to control product quality and minimize differences.  To minimize color differences, along with other product differences, please order products at the same time, within the same order.  Stains / paints / materials may appear lighter and colors may not be accurate and textures may not be properly visualized as a result of Internet & computer inaccuracies.  When you accept and place an order, you are accepting the limitations inherent in not using other visual aids, like catalog or other live samples – which you can obtain by contacting us before you order.  Your completion of an order constitutes your waver of any claim you may have due to dissatisfaction with the product colors, textures, stains & grains.  Note that although every attempt is made to most closely match colors of the same product on the same order, we in no way guarantee any type of match from order to order. Because your product is custom made, it cannot be cancelled or returned once it is in production.
  

Order Changes

• All products are custom made to your specifications and therefore can not be changed once products are cut. Please be sure of your specifications before ordering.  If a date entry error has been made, or your specifications change, e-mail us. All attempts will be made to make your requested changes although production begins on most items as soon as you place your order.

Product Pricing and Specials

• The Blind Factory works hard to give you the very best price every day.  From time to time, we are given special pricing and discounts from our suppliers for many different reasons.  Most discounts and specials are good for a limited time only and apply to orders at a specific order time.  Orders placed before, and orders placed after, published specials listed on this website, are not eligible for credit or exchange due to changes in pricing.

Product Damages / Lost Products

• You should inspect the product as soon as it arrives and note in writing any signs of damaged or missing items with the freight company at time of delivery. If there is a need to file a claim, save all of your boxes and packaging as the freight company will need these for an inspection. We must be notified immediately of any damaged / missing items and the tracking number associated with the related boxes). We will have the shipping company contact you to set up a time for product inspection. The Blind Factory can not be responsible in any way for missing or damaged items due to fault from a shipping company. Damage / missing items will be replaced once the claim is accepted in full by the shipping company and never before.  Lost / missing boxes are subject to a search period before a shipping will admit loss.  This period is usually one to eight days but can be longer.  For UPS shipments, see http://www.ups.com for information.  The Blind Factory may or be able to replace missing / damaged items with an exact match in cases involving unavailable materials.

Lifetime Limited Warranty

• Blinds built within standard specifications, by The Blind Factory are warranted to be free from defects in materials and workmanship for as long as the original owner, listed on the receipt, owns the product. Shipping, packaging, and handling charges to our facility are the responsibility of the customer. All warranty work must be pre-authorized by The Blind Factory prior to shipping. Additionally, this warranty does not cover any conditions resulting from abuse, accidents, alterations, misuse, normal wear and tear, color change the occurs with the passage of time, water, salt, chemicals, or exposure to sunlight. Slats close to industry standards. This warranty information is subject to change without notice as deemed necessary by The Blind Factory.